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Payments & Return

Dimension Leathers accepts payment through the following methods:

(VISA, MasterCard, American Express) by X-PAY CartaSi on a secure SSL server.

It doesn't matter whether you have an account or not; PayPal accepts credit card payments. PayPal is the most secure method of internet payment. A fast website where you may enter your personal information will be provided. After you've completed your transaction, creating a PayPal account will allow you to save your credit card information for future purchases.

Return | Replacement
Ensuring that you are entirely pleased and delighted with our products and services is our primary objective. We will go to great lengths to confirm this. All things must undergo quality control and cross-checking before they are sent. A few considerations must be made if you need to return or exchange an item.

Within 14 days after delivery, customers may seek a refund or a replacement item. A refund or replacement is only available if the return is submitted within 14 days after delivery.
Returns/Replacement customers are responsible for all shipping and handling costs.
Items returned without their original packing and tags will not be accepted.
It is possible to return and exchange a defective product.
If we've made an error, we'll additionally reimburse you for the cost of shipping and handling.
When returning a defective product, digital photographs of the issue are required.

Unless the goods are defective, SALE & DISCOUNT products are non-refundable.
Custom-made leather goods cannot be returned or replaced after being made to order.
Note- It is not possible to exchange or refund items that have been used or changed. As a result, the goods must be thoroughly examined for defects upon delivery.
Customers who purchase more than two items at a time will not be eligible for a refund or exchange. Therefore, it's preferable to limit the practice of products that don't sell. As a result, discourage the habit of obtaining a variety of items for trial and then deciding on one.

How To Return?
Please follow the instructions if the goods qualify for a return, replacement, or refund.
Begin by requesting a return/replacement authorization.
Include your name, order number, and e-mail address in the message. In addition, please send photographs of any problems with the product if it has any.
Upon receiving your statements, a sales team member will contact you within 48 working hours to the most excellent service is provided to you at all times.
Once you've received permission for a return or replacement, we'll give you the address where to send it. Again, we suggest that you utilize a recorded-delivery service when returning an item to us for your safety.
If you have any more questions, please do not hesitate to contact us at the following address.

In 7 to 10 working days after receiving your return, we'll process your refunds.
We'll use either PayPal or Stripe to handle your refund (PCI DSS v3.2)
Non-refundable shipping costs apply.