Shipping Policy
- All our orders are made to order and directly shipped from our manufacturing unit in Pakistan.
- Lead time for the Regular size order is 10 to 15 working days after receiving and confirming your order.
- Lead time for Made to measure, Custom Made & back orders may take about 2 to 3 weeks to complete and shipped after confirmed details.
- Please ask for manufacturing & delivery time for Custom Made Orders.
- Shipping costs are calculated on the checkout page, deepening on weight and shipping destination.
- Delivery transit time may vary according to the delivery location, but generally, you can expect delivery within 3 to 10 working days.
- Please provide a contact number with your shipping address for the courier company.
- No handling charges & taxes are inclusive for all items.
- You may be asked to pay import duties or customs taxes in our country/territory; we have no control over it.
- In some countries, custom clearing takes longer than in others. It can cause a delay in delivery. We request you to wait few extra days if this situation occurs or contact the local authorities.
- If a shipment is rejected because of custom clearance charges, you will be responsible for any fee incurred in the process.
- Please note that we are unable to deliver to P.O. Boxes on any of our delivery services.
Return Policy
We do our best to make you satisfied with our products & services. All products must pass quality checks and cross-check before shipping. But in some instances, you need to Return or Replace the product; aspects need to be taken care of, All our orders are made to order, and a 20% restocking fee and shipping charges are charged on return for a replacement.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Following are the eligibility criteria for a return for a replacement.
- The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong thing so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Products sold in SALE & DISCOUNT are Non-Refundable unless the product has a defect.
- Made to Measure & Full Customized Leathers are not refundable but can be altered.
- Worn or altered items can not be returned.
No Return/Replacement will be issued to the customer ordering more than two products simultaneously. Ideally, restrict the generation of a resale value and return the product if there is no sale. Also, discourage the practice of ordering different products for trial and selecting only one.
Exchanges
All our orders are made to order, and a 20% restocking fee and shipping charges are charged on return to exchange of size.
Refunds
The refunds are only accepted if the product is defected or damaged. We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.