These Terms of Service govern the use of the Dimension Leathers website and services. By accessing or purchasing from Dimension Leathers, you actively agree to comply with the following terms and conditions.

1. Contract Between Us

A binding contract between you and Dimension Leathers comes into effect once we receive full payment for your order and confirm acceptance via email or WhatsApp. Therefore, the order becomes legally valid only after payment is received and confirmation is sent.

2. Our Right to Refuse an Order

Dimension Leathers reserves the right to decline any order for several reasons, including but not limited to:

  • Limited or unavailable stock at the time of purchase.

  • Delivery restrictions or locations we cannot service.

  • Pricing errors caused by system issues, typographical mistakes, or incorrect supplier information.

If we refuse your order, we will notify you by email and issue a full refund within 14 days. However, we will not provide any additional compensation.

3. Pricing Terms of Service Dimension Leathers

All product prices displayed on our website represent the total amount payable for your order.
In addition, delivery charges may apply depending on your location and order details, and we clearly display these charges on our website.
All orders are processed in USD. Therefore, any currency conversions shown on the website remain approximate and may vary slightly between order placement and dispatch.

4. Your Right to Cancel

You may cancel your order within three working days from the day after you place the order. Moreover, you do not need to provide an explanation or pay any penalty.
You must submit cancellations in writing via email.

If goods have already been delivered, you must return them at your own cost and risk. Therefore, do not open or use the goods if you intend to return them.

Custom-made, tailored, or made-to-measure products remain non-refundable, except in cases of manufacturing defects or incorrect delivery.
We will issue refunds within 14 days of cancellation.
However, if returned goods show damage, wear, or improper condition, Dimension Leathers reserves the right to deduct recovery or repair costs before issuing a refund.

5. Delivery of Goods

We will deliver orders to the shipping address you provide at checkout.
Delivery timelines vary; however, we aim to dispatch all orders as quickly as possible, typically within 21 days of confirmation.
Ownership transfers to you upon delivery. From that moment onward, you assume full responsibility for the products.

6. Returns & Replacements

We strive to ensure customer satisfaction. Therefore, our team inspects each product through multiple quality checks before dispatch.
Since we make every order to order, replacements require a 20% restocking fee plus shipping charges.
We accept return, replacement, or refund requests within 14 days of delivery.
The customer remains responsible for all shipping and handling costs related to returns or replacements.

Items purchased during SALE or DISCOUNT promotions remain non-refundable unless defective.
Similarly, custom-fit and fully customized suits or garments are non-returnable and non-refundable.

7. Fraud Prevention

By placing an order, you authorize Dimension Leathers to conduct necessary anti-fraud checks.
Accordingly, we may share your information with authorized fraud-prevention or credit-reference agencies for identity verification. These checks do not affect your credit score. Furthermore, we handle all personal data securely and in full compliance with data protection regulations.

8. Notices Terms of Service Dimension Leathers

You must send all notices or written communications via email to: info@dimen.co.uk
Likewise, we will post any updates or notices from our side directly on our website.

9. Events Beyond Our Control

Dimension Leathers does not accept responsibility for delays or failure to deliver orders caused by circumstances beyond our control. These events include, but are not limited to, natural disasters, system failures, strikes, transportation disruptions, fires, floods, or other unforeseen situations.

10. Governing Law

English law governs and interprets all contracts and disputes. Furthermore, English courts hold jurisdiction over the resolution of any disputes.

11. Entire Agreement

These Terms of Service Dimension Leathers, together with pricing details, delivery information, and our privacy policy, form the entire agreement between Dimension Leathers and the customer.
Therefore, no verbal statement from any representative may alter these terms.
Except in cases of fraud, we do not accept liability for misinterpretations or unauthorized statements made outside this agreement.

Changes to the Terms of Service Dimension Leathers

We reserve the right to update or modify these Terms of Service at any time without prior notice. Consequently, continued use of the Dimension Leathers website after changes are posted confirms acceptance of the revised terms.

For any complaints, please contact: info@dimen.co.uk +92 310 2030408

Terms of Service Dimension Leathers